PRIVACY POLICY
Last Updated: September 3, 2026
Effective Date: September 3, 2026
Shenzhen Xingye Zhuohui Industrial Co., Ltd. (“X&Y”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit https://en.xing-ye.com/, submit an inquiry, or communicate with us by email, telephone, WhatsApp, or other business channels.
Our website is mainly intended for business customers, distributors, partners, and other professional users seeking information about our products, services, and cooperation opportunities.
1. INFORMATION WE COLLECT
Information you provide to us may include your name, company name, job title, telephone number, email address, country or region, product requirements, quotation or purchasing inquiries, technical questions, message content, attachments, and other business information you voluntarily provide.
When you visit our website, we may automatically collect technical information such as IP address, browser and device type, operating system, language settings, access date and time, referring source, pages visited, time spent on pages, cookies, and similar technical log data. Such information is generally used for website operation, security, analytics, and performance improvement.
If you communicate with us through WhatsApp or another business messaging service, we may process your telephone number, profile name or other account information made available to us, message content, attachments, message timestamps, and related messaging data necessary to respond to your inquiry or provide requested services.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Respond to product inquiries, quotation requests, technical questions, and cooperation requests;
• Communicate with you regarding products, samples, orders, projects, and after-sales matters;
• Provide requested product, technical, service, or company information;
• Operate, maintain, secure, analyze, and improve our website;
• Understand website traffic and usage;
• Maintain appropriate business and communication records;
• Prevent fraud, abuse, malicious access, and other security risks;
• Comply with applicable laws, regulations, legal obligations, and lawful requests from competent authorities.
Where applicable law requires consent for a particular processing activity, we will obtain such consent as required.
We do not sell or rent your personal information.
3. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to support normal website operation, remember certain preferences, analyze traffic, improve website content and performance, and help protect the website from malicious activity.
We may use analytics services, including Baidu Analytics or similar services where enabled. You may block, restrict, or delete cookies through your browser settings, although doing so may affect certain website functions.
4. HOW WE SHARE INFORMATION
We may share or permit processing of personal information only where reasonably necessary, including:
• With your consent or at your request;
• With service providers supporting website hosting, information technology, analytics, communications, or customer service;
• With Meta, WhatsApp, telecommunications providers, or similar service providers where necessary to facilitate communications you initiate or request;
• Where necessary to process inquiries, quotations, samples, orders, or other business requests;
• Where required by applicable law, regulation, court order, regulator, or competent authority;
• Where reasonably necessary to protect the legal rights, property, security, or legitimate interests of X&Y, our customers, employees, or business partners.
Third-party service providers may also process information according to their own terms and privacy policies.
5. INTERNATIONAL DATA TRANSFERS
Because we conduct international business and may use service providers operating in different countries or regions, personal information may in some circumstances be processed or transferred outside the country or region where you are located.
Where cross-border transfer is subject to legal requirements, we will take appropriate measures in accordance with applicable law.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business records, fulfilling contractual or legal obligations, resolving disputes, and protecting legitimate interests.
When information is no longer reasonably required, we will delete, anonymize, or otherwise securely dispose of it unless a longer retention period is required or permitted by applicable law.
7. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
• Request access to or a copy of personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing where provided by law;
• Submit questions, requests, or complaints regarding our processing of personal information.
We may need to verify your identity before processing certain requests.
9. DATA DELETION REQUESTS
You may request deletion of personal information associated with you, including information submitted through our website or received through WhatsApp or other business communication channels.
To request deletion, contact:
Email: oversea@en.xing-ye.com
Please provide sufficient information for us to identify the relevant records, such as your name, company, email address, telephone number, or WhatsApp number used to contact us.
After verifying a valid request, we will delete or anonymize the relevant information within a reasonable period unless retention is required or permitted by applicable law or remains necessary for legitimate legal, contractual, security, or record-keeping purposes.
10. SENSITIVE INFORMATION AND CHILDREN
Our website is not designed to collect sensitive personal information such as biometric information, detailed medical information, financial account credentials, or precise location information. Please avoid submitting sensitive information unless genuinely necessary for your business inquiry.
Our website and services are intended primarily for adult business and professional users. We do not knowingly solicit personal information from children under the age of 14. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
11. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, marketplaces, social networks, or other platforms. These third parties operate independently and may maintain their own privacy policies and terms. We are not responsible for their privacy practices, content, or security.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in applicable laws, our website, our services, technology, or business practices. The latest version will be published on this website and the “Last Updated” date will be revised accordingly.
13. CONTACT US
If you have questions about this Privacy Policy, our processing of personal information, or wish to exercise your privacy rights, please contact us:
Shenzhen Xingye Zhuohui Industrial Co., Ltd.
Brand: X&Y
Address: Room 2501 and the entire 25th Floor, Tower A, Huizhi R&D Center, Longteng Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Telephone: +86 755 2780 6543
Email: oversea@en.xing-ye.com
Website: https://en.xing-ye.com/
14. GOVERNING LAW
This Privacy Policy and our processing of personal information will be governed by applicable laws and regulations, including the laws of the People’s Republic of China where applicable. Any dispute arising from or relating to this Policy should first be resolved through good-faith consultation and, where necessary, submitted to a court of competent jurisdiction in accordance with applicable law.
